At Shri Keshari Jewellers, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please read our return and refund policy below.

7-Day Return Policy

We offer a 7-day return window from the date your order is delivered.

To be eligible for a return:

  • The product must be unused and unworn.
  • All original tags, packaging, invoices, and accessories must be included.
  • The product should be in the same condition in which it was delivered.
  • The return request must be initiated within 7 days of delivery.

Products returned after 7 days will not be accepted.

Non-Returnable Items

The following items cannot be returned:

  • Customized or personalized jewellery
  • Gift cards
  • Products damaged due to misuse
  • Products without original packaging
  • Items showing signs of wear or alteration

Refund Policy

Once we receive and inspect the returned product, we will notify you regarding the approval of your refund.

If approved:

  • No cash refunds will be provided.
  • Refunds will be processed only through Bank Transfer (NEFT/IMPS/RTGS) to the customer’s bank account.
  • Customers must provide valid bank account details for processing the refund.

Refunds are generally processed within 5–7 business days after approval.

Return Shipping

If the return is due to:

  • Damaged product
  • Wrong product received
  • Manufacturing defect

We will bear the return shipping cost.

For all other return requests, the customer will be responsible for return shipping charges.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery along with:

  • Order Number
  • Product Images
  • Unboxing Video (recommended)
  • Description of the issue

Our team will review the request and provide an appropriate resolution.

Return Process

  1. Contact our customer support.
  2. Share your Order ID and return reason.
  3. Wait for return approval.
  4. Pack the item securely.
  5. Ship the product to the provided return address.
  6. Once received and inspected, your refund will be processed.

Contact Us

For any return or refund-related assistance, please contact our customer support team.